Return policy
Cancellation
Cancellation is free of charge before the order is shipped, please contact us in time.
After the order is shipped, if the package interception fails, please ask for the return address from us after signing for the package, and the return shipping fee will be borne by the buyer.
No compensation will be given for refused packages.
Returns
Return period: Returns are accepted within 7 days of the receipt date. The item must be in original condition and have the airjordan-1.com label attached.
Refund policy: Buyers will receive a full refund upon successful return.
Return shipping: Buyers are responsible for all shipping costs. The return address will be provided after our team confirms your return request.
Modifications: Once a return is approved according to our return policy, no modifications will be accepted.
Size Exchange
Eligibility: Size exchange is available if the item is unused and still has the Kicksusale label attached. Only one exchange per order.
Kicksusale Exchange: Size exchange requests must be made within 7 days of the shipping date and are subject to stock availability. When contacting us, please state the reason for the exchange and the size you require.
Shipping and Fees: Buyers are responsible for all shipping costs, including return and reshipment fees. Additional fees may apply, such as the price difference between sizes and sales tax (if applicable). Once our team confirms the exchange, a return address will be provided.
Out of Stock Items
If the item you ordered is out of stock, we will cancel your order and refund your money even if your order has been confirmed. You will be notified by email when the cancellation has been processed.
Reasons for Unacceptable Returns and Exchanges
We will not process returns or exchanges for the following:
The product does not meet the "7-Day Return and Exchange" criteria.
The product has been used improperly, such as contact with wet objects, chemicals, gasoline, paint, detergents, solvents or cooking oils, or overheated.
The product has loose threads or cracks due to scratches on the outside or internal wear.
The product may fade due to display.
The product does not look clean.
Non-airjordan-4.com product (missing airjordan-1.com quality control label).
Special sale items or items participating in promotions (except defective items and items with quality issues).
Any signs of damage to the outer packaging or products (including accessories or parts) upon delivery.
Please contact our customer service team before returning or exchanging sizes. If you have any questions or concerns about our return, exchange and delivery policies, we will be happy to answer them.
